Help & Support
Find answers to common questions
Frequently Asked Questions
How do I make a booking?
Find a listing you like, select your dates and number of guests, then click "Book Now". You'll be guided through the payment process using eSewa, Khalti, or other supported payment methods.
Can I cancel my booking?
Cancellation policies vary by service provider. Check the specific listing's cancellation policy before booking. Generally, you can cancel free of charge up to 24-48 hours before your check-in date.
How do I leave a review?
After visiting a place, go to the listing page and scroll to the Reviews section. You need to be logged in to submit a review. All reviews are moderated before being published.
How do I save listings to my favorites?
Click the heart icon on any listing card to save it. You need to be logged in to save favorites. Access your saved listings from the Favorites page in your profile.
What payment methods are accepted?
We support eSewa, Khalti, FonePay, credit cards, and bank transfers. Cash payment may also be available depending on the service provider.
How do I contact a business directly?
Each listing has a phone number and WhatsApp contact. You can call or message the business directly from the listing page using the contact buttons.
Is my personal information safe?
Yes. We use industry-standard encryption and security practices. Your payment information is processed securely through trusted payment providers. Read our Privacy Policy for more details.
How do I list my business on pokharas.com?
Contact us at support@pokharas.com with your business details. Our team will help you get set up with a listing on the platform.