Privacy Policy | pokharas.com

1. Information We Collect

We collect the following types of information:

Account information: Name, email address, phone number when you create an account
Profile information: Location, bio, avatar, and travel preferences you choose to provide
Booking data: Reservation details, payment information, and special requests
Usage data: Pages visited, searches performed, and interactions with listings
Device information: Browser type, IP address, and device identifiers

2. How We Use Your Information

To provide and improve our tourism discovery services
To process bookings and facilitate payments
To personalize your experience and recommendations
To communicate important updates and promotional offers
To ensure platform security and prevent fraud
To analyze usage patterns and improve our platform

3. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyze platform usage. You can control cookie settings through your browser. Essential cookies are required for the platform to function properly.

4. Data Sharing

We may share your information with:

Service providers: When you make a booking, relevant details are shared with the business
Payment processors: Secure payment information is handled by eSewa, Khalti, and other payment partners
Analytics providers: Anonymized usage data for platform improvement
Legal requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your account and data
Opt out of marketing communications
Export your data in a portable format

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data as required by law or for legitimate business purposes.

8. Children's Privacy

Our platform is not intended for users under 16 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or a notice on our platform.

10. Contact Us

For privacy-related questions or requests, contact us at privacy@pokharas.com